Frequently Asked Questions
Analytical Answers, Inc. welcomes our clients to visit our labs and work directly with our scientists. We also have tools that allow this cooperative interaction over the Web. Our Anywhere Services® work like a ‘virtual visit’ to our facilities that allow you to work directly with our scientists even if you are located in such faraway places as Singapore or Australia.
How much does it cost?
Our analyses are priced on a per project basis, and we provide you with a quotation customized to your analysis needs. We are not a service laboratory that simply provides a pile of data. We provide the data and an interpretation of the results that gives you a complete picture.
What is the turnaround on an analysis?
We typically report the results of the analysis within two weeks from receiving your samples and ‘go ahead’. Expedited turnaround is available if needed. Our expedited fees are clearly outlined on our quotations, so there are never “surprise” charges or fees.
How soon can you start?
We believe very strongly that we function as part of the client’s product team. So we work as a team. We can expedite our work to start the same or next day if the problem is of a critical nature. And if you’re sending your samples in for a Non-Visit Analysis, we’ll let you know when your work is scheduled.
What analysis should I do?
Unlike a testing laboratory that has you send sample with a list of the types of analysis you think you need, we prefer to have our prospective clients discuss the problem with our scientists. The scientist will then provide a quotation including the recommended types of analyses and the nature of the resulting information so that a client unfamiliar with analytical chemistry, for example, does not have to make a decision on the type of analysis needed.
What is a Non-Visit Analysis?
A Non-Visit Analysis is a project where we provide a quote, and receive the samples for analysis via the mail or other carrier. The client does not interact in person or on a moment-by-moment basis with the analyst. Our scientists will contact you if they encounter something unusual or unexpected. This approach is typically used for a project that requires a number of types of analysis, techniques that have a long elapsed time, or are ‘routine’ analyses with established protocols.
How can I schedule a visit?
After discussing how much time a particular visit will take with one of our scientists, the scientist will forward you to the scheduler who will discuss the available time slots and your availability, to work out a mutually convenient time that meets your needs.